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There are a lot of companies out in the marketplace offering managed IT services, but beware – they’re not all providing the level of service that qualifies as true managed services. Let us explain.
The ultimate goal of your managed service provider (MSP) should be the same as yours – to have an IT system that hums along with as few hiccups as possible so that you can leverage technology to grow your business. In order to do that, the MSP takes responsibility for delivering the IT services you need to create predictable IT systems for a fixed monthly fee. With this model, preventing problems from happening in the first place is a win-win situation for both you and the MSP, and the result is that you’re set up to hit your target outcomes.
You have a role to play in your relationship with your managed IT service provider. You need to make a commitment to make your IT systems manageable. That means that you may get recommendations for upgrading equipment and adjusting your refresh schedule for software and hardware updates so that the ultimate goal of getting your technology to work for your people and your business is achievable.
One of the reasons why you continue to be frustrated by the lack of results that you’re getting from your current IT support vendor could be because they don’t have the expertise to tackle the root cause of the issues you’re experiencing. With true managed services, you should be getting access to experts who can help you with all the IT services you need to run your business and act on your behalf when you need to have technical conversations with your other technology vendors like your ISP or software providers.
There is only one service at the core of our business – Managed IT Services. Through more than three decades of experience, we have developed our XperCARE proactive process that has been proven time and again to improve operations and enable the success of the clients we serve.
When your IT systems are brought into alignment with best practices following our XperCARE framework, the result is a predictable IT foundation on which you can grow and innovate.
We face the same challenges as larger companies, but we don't have a big IT staff or extensive development resources. I have enjoyed a 18 year association with XPERTECHS and have found them to provide superior technical support with HP and Microsoft systems.
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