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Microsoft 365 Business Voice Services

Managed IT Support for Business Voice

At XPERTECHS, we help organizations transition from their limited, outdated phone system to the reliable, enterprise-grade Microsoft Business Voice. This cloud-based phone system integrates seamlessly with Microsoft 365, allowing for unified communication that enhances collaboration and improves operations. Business Voice can do everything your VoIP or PBX phone system can do, but with the added benefit of being included within Microsoft Teams.

Simplified Communications

Have access to calling, chat, and meetings in a single app that’s integrated with your other Microsoft tools

Enhanced Capabilities

Make and receive calls from anywhere using a computer, desk phone, or mobile device with a single phone number

Secure Cloud-Based Access

Utilize all of the features and functionalities you need while on the go through Microsoft’s trusted cloud

Streamlined Management

Easily manage your phone system and set up numbers with the user friendly Office 365 administration console

What is Microsoft 365 Business Voice?

Microsoft Business Voice is a cloud-based phone system within Microsoft Teams that’s designed for small and medium sized businesses. It enables organizations to make and receive calls from anywhere and provides advanced features such as auto-attendants, call queues, voicemail, and audio conferencing. Business Voice integrates with Office 365, allowing for enhanced communication and collaboration across Outlook, Word, Excel, and PowerPoint.

Microsoft Business Voice Capabilities

Microsoft 365 Business Voice has the same capabilities as your VoIP or PBX system, but with a variety of advanced features that are easy to manage. Some of the top features include:

Call park, forwarding and hold

Call transfer and delegation

Caller ID and history

Call logs, monitoring and analytics

Local numbers and extensions

Company and user phone numbers

Voicemail to email

Call quality dashboard

Call queue and global call routing

Cloud-powered AI with voicemail transcription

Built-in redundancy and load balancing

Inline chat translation

Real-time captioning in meetings

Presence status and do not disturb

Benefits of Microsoft Business Voice

XPERTECHS has helped many organizations scale their operations and improve performance through proper utilization of Microsoft Modern Workplace. With tools like Business Voice, you can empower your people and provide various benefits for your business, such as:

Reduced costs for voice communications

Simplified monthly billing

Enablement of remote and hybrid workers

Eliminate the hassle of multiple vendors

Adherence to industry-leading security and compliance standards

Integration with other Microsoft 365 apps

“XPERTECHS was very helpful in helping us vet Zoom as well as providing information on Teams,” Eric said. “Although they had a preference, they weren’t pushing us in that direction, which I appreciated. They were very open to the idea of installing Zoom, if that was the choice we were going to make.”

Check out this case study to learn how XPERTECHS helped one of the top contracting companies in the Washington DC/Baltimore area improve their efficiencies by converting their VoIP system to Teams Business Voice.

Get Started with Microsoft Business Voice Services

Take communication and collaboration to the next level by switching your phone system to Microsoft 365 Business Voice. XPERTECHS can educate your organization on the capabilities of Business Voice and help provide a smooth transition from your old system. Contact us today to schedule a consultation and learn how we can help transform your business!