Up Your IT Career Game

Technology Alignment Administrator

Full-time, Ellicott City MD

What You'll Do

As a Technology Alignment Administrator, you’ll be the person who collects, documents and shares details about clients’ IT environments. You’ll gather information about hardware, software, licensing and user data using network scanning and reporting tools. When new clients are onboarded, you’ll play an integral role in getting everyone up to speed by creating documentation that will be the reference material for all who work with the client from the help desk technicians to the vCIO.

Who You'll Work With

Technology Alignment Administrators are in close communication with clients. You’ll schedule periodic onsite visits and be involved in regular meetings. You’ll not only know the clients’ technology, you’ll become their go-to person when needs or questions arise.

The vCIOs will count on you to get them up to speed when they’re preparing to meet with clients. Whether the client is in the middle of an IT project, they’re bringing on new employees, or there are red flags that need attention, sharing your knowledge will help the vCIOs be aware of everything that’s going on with the client and set priorities for the clients’ IT strategy.

Because you’ll know client IT systems like the back of your hand, you’ll collaborate with the help desk and project teams. In addition to regular meetings, you’ll be a valuable resource when the team needs a deeper understanding of the intricacies of the clients’ IT environments.

When you get wind of changes in the air, like anticipating new hires, the sales team will appreciate it if you pass that info along. They’ll keep you up to date with changes in service and product offerings so that when a client asks about something new, you’ll be able to respond and point them in the right direction.

XPERTECHS managed IT services

What Success Looks Like

There are a lot of routine tasks involved with this role, but since no two client environments are exactly the same, there’s also a lot of variety. You’ll know you had a good day when you’ve made progress through your checklists and have handled any immediate client needs and team questions as they arose. You’ll gain confidence as your knowledge increases and gain satisfaction knowing that what you do is part of the foundation for success of your team as well as the client. 

Who's a Great Fit for This Role

This role requires a mix of technical skills and strategic thinking. There’s a lot of head-down work with documentation, but an equal amount of interaction with other people so you’ll need to be an outstanding communicator. In this role, you won’t be working hands-on with technology, but you need to have a solid technical knowledge base.

How You Can Grow Your Career

We’ll support your professional growth with training that will both help you develop your skills and deepen our team’s capabilities. Our company is growing, so management opportunities within Technology Alignment may be a possibility down the road. If you find you need to be more involved with technology implementation and troubleshooting or want to move into Sales or become a vCIO, we’ll work with you to help you develop a roadmap for where you want to go in your career.

About XPERTECHS

What you’ll find at XPERTECHS is a team of technology specialists who love to help people. We value collaboration and communication, and the relationships that are naturally forged when people enjoy working together. The company is family owned and operated by two generations. There’s a transparency and open-door policy here that you won’t find in big corporations. Your input and contributions will be valued, and your work appreciated as you have a direct impact on client and company success.  

Qualifications We're Looking For

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: This position requires a minimum of an a Bachelor’s degree; at least 5+ years’ recent network administration experience to the small or mid-sized business market; or an equivalent combination of education and/or experience. Must be able to effectively communicate in specific terms about technologies used by our clients, including Windows Server, HP Servers, Router/Switches, Firewall Appliances, MPLS, VPN, VoIP and IP environment. Strong technical knowledge and understanding of Microsoft Best Practices, ITSM, ITIL, NIST Framework and/or other industry vertical standards.

Knowledge, Skills and Abilities: The Technology Alignment Admin must have intermediate to expert understanding of installation, configuration, troubleshooting and supporting; network equipment, SonicWALL firewalls, servers, 802.1q VLANs, 802.11G/N, and peripherals. Knowledgeable in application transport and network infrastructure protocols (SSL/TLS. DNS, DHCP, WINS, NTP, FTP, HTTP. SMTP, CIFS, LDAP and Microsoft AD) and possess an understanding of how to support these applications / protocols when access through VPN.

Physical Demands: While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Employees must have mobility throughout the office and may occasionally drive to other service locations.

Emotional Demands: The Technology Alignment Admin must be emotionally mature and be able to handle difficult and complex client and work-related situations. Candidates must possess strong problem solving, conflict resolution, and interpersonal skills. They must be self-driven and possess a positive mental attitude.

Client/Relationship Management: The Technology Alignment Admin establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet or exceed needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.

Collaboration/Teamwork: The Technology Alignment Admin creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others’ strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.

Intellectual Demands: Excellent written and verbal communication skills are essential, as well as effective organizational, multi-tasking, and prioritization skills. Candidates must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from clients, vendors, and employees.

Ready to Apply?

You can upload your resume and cover letter at our application website.

Here's What Our Employees Say

Jon, Service Desk Lead

“I feel respected and cared for at XPERTECHS, especially compared to my previous company. They treat you like family and they’ve become great industry mentors for me. ” 

–Jon

“Michael and Mike are transparent about the status of the company and what they expect of you. I don’t feel like I’ve ever been misled on anything.”

— Amber

Keegan

“Everyone here is a team. Everyone works together. Even though my role is technology alignment, if someone asks for help on service desk, everyone in XPERTECHS is expected to help with an issue. So it’s a big team-working environment.”

— Keegan

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