Your IT provider just presented their annual technology review. They recommend upgrading the firewall, refreshing laptops, and adding another security subscription. The presentation focuses on technical specifications and maintenance schedules.

But nobody asked about your biggest operational challenge – month-end close takes three days longer than it should because your accounting team manually processes vendor invoices. Nobody discussed automating the paperwork that slows down your teams.

The meetings that traditional managed service providers call “IT strategy” reveal they’re good at handling IT maintenance but miss opportunities to help your business grow.

XPERTECHS works differently. We help clients with IT planning and application of best practices to build solid, predictable, and secure IT foundations. Then we apply deep business understanding to help clients strategically utilize technology. We’ve been serving clients this way long before the industry called this “MSP 3.0.“

Our MSP 3.0 approach to managed services is built on three core differentiators: More Know-How, More Communication, and More Commitment. This article explores More Know-How – the expertise that combines IT fundamentals with business insight to turn technology into a strategic business asset.

IT Fundamentals Plus Strategic Guidance

More Know-How combines solid IT best practices with deep understanding of your business operations. The result helps you strategically utilize technology.

Traditional MSPs focus on maintaining systems: “Your servers are running, your backups are working, your security tools are monitoring.”

XPERTECHS asks: “How do these systems support your revenue cycle? Where are the bottlenecks in your workflows? What business processes could be automated?”

How XPERTECHS Delivers More Know-How

Strategic Technology Planning:

Beyond handling IT fundamentals, we develop detailed roadmaps that take you from where you are today to where your business needs to be.

Business-Aligned Security:

Comprehensive security best practices are implemented with your business model in mind, not generic compliance checklists.

Microsoft Ecosystem Optimization:

We maximize the capabilities of Microsoft tools most businesses underutilize.

AI-Powered Business Process Automation:

AI-powered automation solutions that eliminate manual work and improve accuracy are built on secure, well-managed technology foundations.

Business-Informed Technical Decisions:

Day-to-day technical choices are based on understanding your business operations – like prioritizing month-end close issues or choosing security tools that protect your specific risks.

Access our webinar series to learn how to get started with business process automation

The Business Impact of More Know-How

More Know-How delivers concrete business outcomes:

• Streamline critical business processes that affect revenue
• Reduce operational bottlenecks through strategic automation
• Eliminate security gaps that could incur costs and damage your reputation
• Optimize existing software investments before buying new tools
• Prioritize IT support based on business-critical timing and processes

Why XPERTECHS’ Approach is Hard to Replicate

While the industry scrambles to figure out what MSP 3.0 means, we’ve been perfecting this approach for years. Our evolution created what makes strategic partnership possible:

• Service delivery that proactively prevents IT problems, freeing time for strategic conversations
• Technical expertise in security, infrastructure, and compliance plus business analysts who understand client operations
• Specialized team members who understand both technology and business operations
• Commitment to learning how each client’s business actually operates and generates revenue

Ready to Up Your Game?

If you’re asking “what else should my technology be doing for my business?” instead of just “are my systems running properly?” you’re ready for MSP 3.0.

Let’s discuss how More Know-How – along with our More Communication and More Commitment differentiators – could transform your technology partnership.

Get in touch to schedule a meeting.