The Benefits of Having One Provider Handle Both IT and Automation
Implementing AI and automation is a business transformation, not just a technical project. It requires identifying the right processes, engaging your team, and making strategic decisions about where to start.
At XPERTECHS, we guide clients through this entire journey—from identifying opportunities to implementing automations that save hours every week. Because we already manage our clients’ IT infrastructure, we build on complete knowledge of their systems, their security requirements, and how their business operates.
Most businesses don’t have that advantage when the MSP they work with isn’t equipped to help with automation. When those organizations are ready to automate, they bring in a separate automation consultant. Now two different providers are managing interdependent systems and that split creates challenges.
These are challenges our own clients don’t have to face because they have the benefits that come from having an integrated IT and automation provider.
Three Advantages of Unified IT and Automation Management
When one provider manages your IT infrastructure and builds your automations, you get three distinct advantages.
1.We already know your IT and security systems
When we start an automation project, we already know the client’s security configuration, authentication systems, application connections, and compliance requirements. Automations get built on complete understanding of the infrastructure underneath.
With separate providers, the automation specialist makes assumptions. They don’t know the security configuration or how systems authenticate. They’re building on partial information.
2. No disruption when infrastructure changes
Your IT environment evolves as security policies get updated, authentication requirements change, and systems migrate to new platforms.
We know which automations depend on the systems we’re modifying, so we adjust automations before making infrastructure changes so there’s no disruption.
With separate providers, the IT team updates authentication without knowing what automations depend on it. Things break. Both vendors spend time troubleshooting and determining responsibility.
3. Support that covers both IT and automation
Once automations are implemented, they need ongoing monitoring, adjustment, and optimization as business needs evolve.
When we handle both IT and automation, that ongoing management is available as part of our automation services with one point of contact. When systems change, we know what automations will be affected, and when automations need adjustment, we understand the infrastructure they run on.
With separate providers, every issue requires determining which vendor should handle it, with the automation specialist unable to fix infrastructure problems and the IT provider unfamiliar with the automations.
XPERTECHS Built Automation Capability Early
Most managed service providers haven’t built in-house automation capabilities. They excel at IT infrastructure and security, but automation requires different expertise—business process analysis, workflow optimization, and AI implementation.
We recognized AI and automation as a fundamental shift in how businesses use technology. Just as we made the early move to managed services twenty years ago, we made the investment in automation before most MSPs—before we could even fully sell it as a service. We developed the expertise, automated our own processes first, then started helping clients.
That early investment positioned us to guide clients through automation with complete knowledge of their IT environment already in place.
Get a Guide for AI Business Transformation
When one provider handles both IT management and automation, you get the advantages we’ve outlined: complete knowledge of your systems, no disruption when infrastructure changes, and support that covers both sides.
Whether you’re currently working with us for IT management or exploring automation for the first time, we’re positioned to guide you through this business transformation.
Let’s talk about your automation opportunities.
