IT News & Industry Updates

If you’re unsure about the strength of your cybersecurity posture, you might be wondering if you need a penetration test (pen test). A pen test is a robust method for finding security gaps. However, it’s not the first thing that business leaders should go to when they’re wondering about the effectiveness…

You might think that technical expertise is the most important skill needed to work on the Service Desk team at XPERTECHS but that’s only partly true. You need foundational knowledge about IT, but it’s vital to have the communication skills that are necessary to put the person on the other end of…

When your IT team isn’t able to get to all of the tasks that are required to run a high-functioning IT department, it can be hard for them to ask for help. They may consider admitting they can’t do it all as a defeat. They may feel pressure about adding anything more to the IT budget. It’s also…

Have you heard of the “Stop Keep Start” exercise? It’s a technique to evaluate the behaviors an organization is using to support a strategy. We’re using this questioning procedure to look at practices that support an effective cybersecurity strategy. We started with recommendations for what…

Is there someone in your organization who is the go-to person for a certain process or activity? What would happen if that person left your company? You’d be in bad shape if the activities that you count on to take place were facilitated by their magic spreadsheets and a knack for remembering all of…

Have you audited your organization’s cybersecurity strategy lately? Cybersecurity is a process, and not a project. Processes need to be evaluated from time to time to make sure that they continue to serve the business. When it comes to cybersecurity, there are some parts of the process that need to…