IT News & Industry Updates

(June 23, 2023 – Columbia, Maryland) XPERTECHS is ranked #70 on the 2023 Top 501 Managed Service Providers list published by Channel Futures. XPERTECHS has consistently been on the MSP 501 list but this is the first time that the company has been in the top 100 companies worldwide. The list is determined…

As a managed IT service provider, it’s our job to oversee the day-to-day workings of our clients’ IT systems and respond when issues pop up but that’s not all we do. We also assist companies when they want to change or improve their technology and that’s where the Professional Services department…

If you’re unsure about the strength of your cybersecurity posture, you might be wondering if you need a penetration test (pen test). A pen test is a robust method for finding security gaps. However, it’s not the first thing that business leaders should go to when they’re wondering about the effectiveness…

You might think that technical expertise is the most important skill needed to work on the Service Desk team at XPERTECHS but that’s only partly true. You need foundational knowledge about IT, but it’s vital to have the communication skills that are necessary to put the person on the other end of…

Have you heard of the “Stop Keep Start” exercise? It’s a technique to evaluate the behaviors an organization is using to support a strategy. We’re using this questioning procedure to look at practices that support an effective cybersecurity strategy. We started with recommendations for what…

Is there someone in your organization who is the go-to person for a certain process or activity? What would happen if that person left your company? You’d be in bad shape if the activities that you count on to take place were facilitated by their magic spreadsheets and a knack for remembering all of…