IT News & Industry Updates

It’s unfortunate when an employee has to be terminated but it happens. When it does, your IT team shouldn’t be the last to know about it. In fact, the IT department (or your IT support provider) should be involved as soon as possible, not just for terminations but when any employee leaves. Including…

Has the way your people communicate changed compared to pre-pandemic times? If your answer is “yes” then it’s a good bet that it’s because you relied on Microsoft Teams to keep everyone connected when your employees went home to work. Lots of companies not only increased their use of Teams when…

As the worst of the COVID-19 pandemic recedes, some businesses are making moves to get workers back to the office. Clearly the importance of having a physical office has changed for those companies that discovered they could operate just as effectively with remote workers. Others, however, are eager…

You’re working from home going about your business. You respond to an email that looks like it’s from one of your vendors. Their request for your login credentials for your line-of-business software is a little odd but you think they must have a good reason or else they wouldn’t ask. You comply…

[Updated December 2023] There’s good news and bad news in the state of cyber insurance. The bad news is that rates keep increasing. The good news is that the rise in rates is leveling off somewhat, going from an average increase of 133% in December 2021 to 17.1% in December 2022. What remains the same…

Whether you’re entry-level or you have a few years of experience under your belt, a job on the help desk at a Managed Service Provider (MSP) can be a great springboard to a fulfilling IT career. The help desk (or service desk) is a place where IT professionals can develop problem-solving and critical…