Microsoft 365 Business Voice Services
Managed IT Support for Business Voice
At XPERTECHS, we help organizations transition from their limited, outdated phone system to the reliable, enterprise-grade Microsoft Business Voice. This cloud-based phone system integrates seamlessly with Microsoft 365, allowing for unified communication that enhances collaboration and improves operations. Business Voice can do everything your VoIP or PBX phone system can do, but with the added benefit of being included within Microsoft Teams.
Simplified Communications
Have access to calling, chat, and meetings in a single app that’s integrated with your other Microsoft tools
Enhanced Capabilities
Make and receive calls from anywhere using a computer, desk phone, or mobile device with a single phone number
Secure Cloud-Based Access
Utilize all of the features and functionalities you need while on the go through Microsoft’s trusted cloud
Streamlined Management
Easily manage your phone system and set up numbers with the user friendly Office 365 administration console
What is Microsoft 365 Business Voice?
Microsoft Business Voice Capabilities
Microsoft 365 Business Voice has the same capabilities as your VoIP or PBX system, but with a variety of advanced features that are easy to manage. Some of the top features include:
Call park, forwarding and hold
Call transfer and delegation
Caller ID and history
Call logs, monitoring and analytics
Local numbers and extensions
Company and user phone numbers
Voicemail to email
Call quality dashboard
Call queue and global call routing
Cloud-powered AI with voicemail transcription
Built-in redundancy and load balancing
Inline chat translation
Real-time captioning in meetings
Presence status and do not disturb
Benefits of Microsoft Business Voice
XPERTECHS has helped many organizations scale their operations and improve performance through proper utilization of Microsoft Modern Workplace. With tools like Business Voice, you can empower your people and provide various benefits for your business, such as:
Reduced costs for voice communications
Simplified monthly billing
Enablement of remote and hybrid workers
Eliminate the hassle of multiple vendors
Adherence to industry-leading security and compliance standards
Integration with other Microsoft 365 apps
What Clients Say About Microsoft Business Voice
“XPERTECHS was very helpful in helping us vet Zoom as well as providing information on Teams,” Eric said. “Although they had a preference, they weren’t pushing us in that direction, which I appreciated. They were very open to the idea of installing Zoom, if that was the choice we were going to make.”
Check out this case study to learn how XPERTECHS helped one of the top contracting companies in the Washington DC/Baltimore area improve their efficiencies by converting their VoIP system to Teams Business Voice.