Blog

How the Best IT Companies Treat Their Employees

Satisfied employees are good for business. Not only does it make sense that positive feelings about their jobs and their employer impacts the way that employees carry out their work, studies have shown that there’s a connection between satisfied employees and satisfied customers.

Help! We’re Stuck in MSP Lite

Have you ever been tricked into switching out your favorite food for a “lite” version? It may look similar and be called by the same name, but it’s definitely not like the original. In fact, it’s pretty disappointing. That’s how it is with MSP Lite.

Is Your IT Support Team in Microsoft Teams?

If you’ve been working in Microsoft Teams for a while, you’ve likely made it the go-to space for your workday. Because of its capabilities to keep you organized and in touch with your coworkers, moving out of Teams for other communications – like contacting your IT support help desk – can seem downright inconvenient.

XPERTECHS Becomes a Datto Blue Diamond Partner

Ellicott City, MD (February 15, 2021) – XPERTECHS, announced it has achieved exclusive Blue Diamond partner status with Datto, the leading global provider of cloud-based software and technology solutions purpose-built for delivery by managed service providers (MSPs). Datto Blue Diamond status represents the top 5 percent of the company’s partners, worldwide.

We Boiled Down Our Essence and This is What Rose to the Surface

There’s a big problem in the Managed IT Services world that’s causing confusion for lots of people. Different companies have created their own interpretations of what exactly a Managed Service Provider (MSP) is supposed to be and do. The problem is that MSPs are viewed as commodities when, in fact, there are huge variations in service delivery and results.

Sloppy Signs That IT Management is Slipping

Would you go to a restaurant if you knew that the kitchen was a mess? Not only would you have questions about sanitation, but the quality of the food would be inconsistent and the staff grumpy because of the circumstances that they have to deal with every day.

Microsoft Increases File Upload Sizes from Huge to Enormous

It hasn’t even been a year since Microsoft increased the file upload size that its cloud servers can handle from 15GB to 100GB. Now they’ve announced that they’re going to jump that size up to 250GB for SharePoint, OneDrive and Teams by the end of Q1 2021.

This is great news for companies that routinely handle big files like CAD, 3D Modeling, 4K and 8K video, and the large data sets that healthcare, scientific and other R&D organizations use.

Top 3 Qualities To Look For In An IT Support Company

Choosing an IT support company can be like selecting a roommate. You think that you’re going to get along, but you never really know until you move in together. Being stuck with a managed IT service provider that fails to meet your expectations will have big implications for your business.

Bigger Isn’t Always Better When Your Managed IT Service Provider is Swallowed Up by An Acquisition

When your Managed IT Service provider changes hands in an acquisition, you can expect that there will be some changes in your service. Mergers and acquisitions (M&A) are a common growth strategy found in the Managed Service Provider (MSP) space. While 2020 and the COVID-19 pandemic caused a dip, the number of MSP M&As across the nation have been increasing for the past several years.

XPERTECHS in the Community: The Maryland Food Bank

Usually at this time of year we send our clients an edible fruit arrangement. It’s been our way to say “thank you” for the opportunity to work with them, and to provide a little treat for their employees at the same time.

This year, with so many people working remotely, and with such an increased need in our community because of COVID-19, we decided to do something different.