It happened again. Marriott had another data breach in June 2022. While the exposure of a reported 20GB of data isn’t anywhere near the 340 million guest records that were discovered breached in 2018, it’s pretty important to the 300 – 400 people whose information was compromised this time.

Think about the experiences that you’ve had with technology improvements. Did the IT projects you’ve been involved with interrupt business operations? Did they finish on time and on budget? Did they bring you the results that were promised?

If these questions are stirring up some bad memories, you’re not alone.

Lots of business leaders are more than willing to invest in technology. They just want to get the outcomes that are promised in return. Is that too much to ask? Previous experiences with technology investments that didn’t meet expectations would make anyone cautious about going down a road to nowhere a second time.