Whether you’re entry-level or you have a few years of experience under your belt, a job on the help desk at a Managed Service Provider (MSP) can be a great springboard to a fulfilling IT career. The help desk (or service desk) is a place where IT professionals can develop problem-solving and critical thinking skills, as well as learn what customer service is all about as it relates to technology users.

Sometimes the simplest things that you can do to defend your organization against cyber-attack get neglected. Take keeping software and hardware up to date for example. When you use unsupported software or fail to apply security patches, you’re creating holes where cyber criminals can enter.

If you’re getting outsourced cybersecurity services from a managed IT service provider, you may have been presented with options for different tiers of service. If this surprised you, it may be because you didn’t expect to have choices. You do have choices, however, because cybersecurity is about risk management, and that responsibility ultimately rests on executives’ shoulders, as do decisions about allocating resources towards managing risks.