Before the COVID-19 pandemic, Microsoft Teams was steadily growing in its use but when the exodus to remote work happened, it skyrocketed. If you’re one of the many companies that jumped onboard the Teams bandwagon, then you’ve probably asked yourself – what else can we do in Teams? You might have even wished that you could do all of your voice communications inside of your favorite workspace.

It would be nice to get to a point with your technology where you can just coast along and maintain the status quo. However, if you’re coasting with technology, you’re probably slipping backwards. Technology is evolving all the time and to get the most out of it, you have to evolve too.

When executives want to find ways to cut operating costs, nothing is untouchable, not even IT. However, when it comes to identifying the exact measures to take in order to spend less on technology, cost cutting can actually backfire and cost the company more because product and service delivery, and employee and customer satisfaction take a nosedive.