One of the biggest complaints we hear from potential customers is the hassle of vendor management. Specifically, technology vendors. As a business, you have a vendor for internet and phones; possibly one for your printers and copiers; and maybe another one for your third-party line-of-business apps. With all of these different points-of-contacts it can be hard, and time consuming, to remediate an issue that may occur. The internet connection to your building may go down. A printer may fail, or your apps may throw some errors. When this happens, you need to know who to call and hope they won’t just point their finger at another vendor.
Many times, vendors are not very helpful when working on a resolution. If there’s the slightest chance that the problem could be the result of another application or vendor, they will usually just tell you the issue is not with their application and you should call the other vendor. Once you contact the other vendor, they just point it back to the original company. Before you know it, you are just going in a circle without a resolution for your issue. This is not only frustrating, but time consuming.
XperCARE Is Here To Help
Managing all of these vendors can become cumbersome when trying to run your business. That’s where we come in to help. Our XperCARE services not only assist in remediating your technology issues, but also includes vendor management so you do not have to spend time on the phone working to get vendor-related problems solved. We become your single point of contact for all of your vendors. When there’s an outage, or an application is not functioning properly, we will contact the company responsible to get the issues resolved as quickly as possible. This way you can focus on other business, and not spend your valuable time on the phone.
Our expertise in technology not only allows us to help fix problems, but also negotiate new contracts and pricing if you are looking to bring in a new piece of technology. At the negotiating table we sit next to you to act as a trusted IT business advisor, and help you decide what is the best option for your business. We also work to get you the best price.
Break Through The Fog
Vendors can be an interference in trying to run your business. And while some IT companies say they’ll manage your vendors, we actually do! Leaving you peace-of-mind knowing that ALL of your technology is taken care of.
Give us a call today at 410-884-0225, or click here to fill-out our quick contact form, to discuss further how vCIO and vendor management services from XPERTECHS can help streamline your business.