Managed IT Services

Proactive managed IT services from XPERTECHS is the solution you’ve been looking for. With flat-rate services that mean predictable budgeting for your business and meaningful results in the productivity of your technology!

What Does XperCARE® Include

Our proactive XperCARE® managed services give your business a comprehensive IT package that includes everything your business needs to run efficiently:

XperCARE

Included
Proactive Support Services

  • Patch Management
  • Anti-Spyware Management
  • Spam Management
  • Desktop Optimization
  • 24x7x365
  • Remote Backup up to 2TB
Reactive Support Services

  • Customer Support Team
  • Help Desk Support
  • Problem Isolation & Resolution
  • Monthly/Quarterly Reports
  • “How To” Questions
  • Customer Portal
Network Administrator

  • Dedicated Network Admin
  • Technology Checklist
  • Best Practices
  • Documentation
  • Standardization
  • Security/Firewall Configurations
On-Site Support

  • Troubleshooting
  • Maintenance
  • Hardware Repair
  • On-Site Within 2 Hours
  • Assigned System Engineers
  • Remediation
vCIO Services

  • Project Management
  • Monthly/Quarterly Reports
  • Technology Summary
  • Business Impact of Technology Decisions
  • Design Desk Resources
  • Budget Planning (1 and 3 year)

Additional Services

Cloud Services

Optional
Cloud Services
Microsoft Office 365
Hosting

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Colocation

Vendor Management

Optional
Copiers
Connectivity (MPLS, Voice, Data)
Internet (Verizon, Comcast, Carrier, Etc.)
Applications – Line of Business
Life Cycle Management – Hardware

Security-as-a-Service (SECaaS)

Optional
Changes on Locked Down Computers should be Strictly Controlled
Install Critical Patches for DMZ Computers within 30 Days
Investigate Suspicious Logons by Users
Investigate Suspicious Logons to Computers
Remediate High Severity Internal Vulnerabilities Immediately (CVSS > 7.0)
Restrict Internet Access for Computers that are Not Authorized to Access the Internet Directly
Detect Network Changes to Internal Networks
Detect Network Changes to Internal Wireless Networks
Strictly Control the Clearing of System and Audit Logs
Strictly Control the Removal of Users from the Domain
Enable automatic screen lock on computers with sensitive information
Enable automatic screen lock for users with access to sensitive information
Strictly control DNS on Locked Down Networks
Strictly control changes to Group Policy
Strictly control changes to the Default Domain Policy
Strictly Control the Creation of New User Profiles

Proactive Service

Why wait until your network or server break? XperCARE® proactively monitors all your network assets to identify and solve issues before they impact your business. Proactive monitoring can reduce the risk of downtime, increase network performance, and help avoid costly maintenance.

Unlimited Flat-Rate Support

Our XperCARE® service includes all critical technology services and IT Support to keep your network and business technology running at its best. No more scary bills and unpredictable costs. XperCARE® managed services include spam filtering, anti-virus, backup and disaster recovery, server monitoring, vCIO consulting and unlimited local help desk service.

Productivity

With XperCARE® managed services your technology just works! Our experienced IT staff is dedicated to maintaining your technology and delivering professional IT Support so you can get back to running your business. Our clients receive a dedicated support team and virtual-CIO to help plan and respond to your unique business needs.