Up Your IT Career Game

Automation Analyst

Full-time, Ellicott City MD

What You'll Do

As an Automation Analyst, you’ll be our expert at building and deploying workflows to streamline business processes with Microsoft Power Apps. You’ll use your analytical abilities and out-of-the-box thinking to remove complexity, manual steps and duplicate work, and turn it into smooth automations that are accurate and efficient. You’ll be involved with the whole app creation process, from strategy and planning to building and implementation. The documentation you create to accompany each process will allow you to share knowledge with the support team and set up users for successful utilization of the workflow.

Who You'll Work With

You’ll work closely with the vCIO to identify opportunities for workflow automation and present project ideas to clients. You’ll be involved in the sales process and assist with proposal preparation.

When proposals are accepted, it will be time for your head-down work with Power Apps. You’ll be a department of one with the assistance of a few outsourced contractors whom you’ll manage.

You’ll have lots of interactions with clients all through the development and deployment process.

From time to time, you’ll work with our engineers on automations that will improve our internal processes, and they may assist you on managing and maintaining deployed workflows.

XPERTECHS managed IT services

What Success Looks Like

This is a niche department and a unique opportunity to develop your expertise in building apps with low code. You’ll get to own the goals as well as the praises when clients experience the awesome results of your work.

When you go home at the end of the day, you’ll get satisfaction from knowing that you’re meeting project milestones and that there are no communication loose-ends that have people wondering about progress.

The documentation you create is easy for users to follow. People like working with you. Clients like talking with you and they increasingly look to you as a solution-provider that they trust.

Who's a Great Fit for This Role

You’re going to be great in this role if you like to get your hands dirty working with the latest technology, but you also enjoy the interactions that go along with the project life cycle. You’re confident when talking with clients, clear when communicating with contractors, and organized when it comes to managing multiple projects in different stages of development.

You can comprehend complex technical concepts and have a knack for communicating in terms that people can understand. Creating documentation isn’t a drag but a challenge to empower end-users with a quick ramp up to utilization of each workflow.

You’re energized by the thought of stretching your knowledge and abilities in order to create brand new technology solutions that make life easier for others.

How You Can Grow Your Career

You’ll be supported in your professional career with opportunities to attend conferences and participate in training to grow your skills. As a managed IT service company, we work with multiple clients in various industries, so your exposure to each unique IT environment will also provide teachable moments.

Automation is an expanding service and you can play an integral part to grow this department at XPERTECHS and possibly move to a management role and lead a team.

About XPERTECHS

What you’ll find at XPERTECHS is a team of technology specialists who love to help people. We value collaboration and communication, and the relationships that are naturally forged when people enjoy working together. The company is family owned and operated by two generations. There’s a transparency and open-door policy here that you won’t find in big corporations. Your input and contributions will be valued, and your work appreciated as you have a direct impact on client and company success.  

Qualifications We're Looking For

Minimum Requirements:

— Minimum of an Associate’s Degree (with a Bachelor’s degree preferred); at least 3 years recent technical support or application development experience within the small or mid-sized business market; or an equivalent combination of education and/or experience. Must be able to effectively communicate in specific terms about technologies used by our teams/clients, including Azure Active Directory, Microsoft PowerApps, Dynamics 365, SharePoint Online, and related services.

— Automation Analyst must have strong problem solving and analytical skills, an ability to comprehend complex technical concepts and communicate to functional teams, strong knowledge of powershell scripting, development methodology, and standard toolsets for building repeatable and automated routines.

— Demonstrates willingness to meet or exceed needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.

— Excellent written and verbal communication skills are essential, as well as effective organizational, multi-tasking, and prioritization skills. Candidates must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from clients, vendors, employees, and the general public.

Ready to Apply?

You can upload your resume and cover letter at our application website.

Here's What Our Employees Say

Jon, Service Desk Lead

“I feel respected and cared for at XPERTECHS, especially compared to my previous company. They treat you like family and they’ve become great industry mentors for me. ” 

–Jon

“Michael and Mike are transparent about the status of the company and what they expect of you. I don’t feel like I’ve ever been misled on anything.”

— Amber

Keegan

“Everyone here is a team. Everyone works together. Even though my role is technology alignment, if someone asks for help on service desk, everyone in XPERTECHS is expected to help with an issue. So it’s a big team-working environment.”

— Keegan

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