Technology is essential in business, and it is important for every business to have a fully equipped IT Help Desk. When your technology is down or malfunctioning, it can be difficult for any real work to get done, morale will suffer, and ultimately, money is lost. But, technology falters and failures are inevitable, so how do you handle them when they do happen?
It is becoming increasingly popular to outsource your help desk. This is possible when your external IT partner takes over the day-to-day functions to keep your business’ technology running smoothly. We believe that an outsourced IT Help Desk can be beneficial for many reasons.
Turnover: When the person(s) who keep your technology running leave the company, they often take valuable information with them, and end up costing you down time and money while you look for a replacement. When you outsource your IT, it is your technology partners’ responsibility to stay informed and fully staffed.
Cost: When you employ a full time help desk person in-house, you are responsible for competitive salary and benefits for this person. If things are running problem free and smoothly, you are paying for their down time as well. When your help desk is outsourced, you can pay only for what you need.
Certifications: Technology is constantly evolving and advancing, and it can be both costly and timely to keep the necessary certifications. An outsourced IT Help Desk will be staffed with individuals whose certifications are current. You can be confident that you will receive industry expertise.
